Delivery and Returns

Delivery

1. Shipping Warehouses
We ship orders across Europe and to the UK from our specialized warehouses within the European Union. This allows us to optimize delivery times and logistics for different regions.

2. Cost and Logistics for Oversized Cargo

• Aluminum profiles belong to the category of oversized cargo.
• The shipping cost is calculated automatically at checkout based on your address, weight, and the length of the profiles.
• Manual cost calculation (backup option): in cases where the shipping cost cannot be calculated automatically, a nominal amount of 1 € will be displayed on the website. If you see this amount, please proceed with the order — our team will contact you shortly to provide an accurate shipping cost calculation based on your location and cargo dimensions.
• Standard delivery times: typically 3 to 10 working days, depending on the distance of the destination from our warehouses in the EU.
• Important notice: we strongly recommend not planning installation work until you have physically received and inspected the goods, as delays beyond our control can sometimes occur when delivering oversized cargo.

3. Delivery Terms
Delivery is carried out by professional courier services (FedEx, UPS, DPD, etc.) and is provided in a curbside delivery format — to the nearest accessible point by the road. Services for carrying the goods into the building or onto the construction site are not included. Please ensure free access for the courier in advance at the time of delivery.

4. Taxes and Duties for UK Customers

When exporting goods from the EU to the UK, HMRC rules apply:

• Prices on our website are listed excluding European VAT.
• For orders over 135 £, the courier service will contact you to collect UK import VAT (20%) and, if applicable, customs duties prior to delivery.
• You can find more detailed information in the official UK government guidelines: Tax and duty on goods sent from abroad.

Return, Exchange and Refund Policy

1. Key Conditions

• Return application period: 14 calendar days from the date of receiving the goods.
• Return method: by mail or courier service after confirmation of the application.
• Product condition: only new, unused, uninstalled goods in full configuration.
• Return shipping: paid by the buyer.
• Refund period: we refund funds without undue delay, but no later than 14 calendar days from the date of receiving the return application. We may withhold the refund until we receive the goods back or receive proof of their shipment. The actual crediting of funds may take up to 21 days depending on the bank or payment provider.
• Exchange: available for standard goods that meet the return conditions.
• Customized goods: customized and personalized goods are not subject to standard return or exchange.

2. How to Request a Return or Exchange

An application for return or exchange is accepted within 14 calendar days from the date of receiving the goods.

To submit an application, please email us at:
Email: asprof.sales@gmail.com

In the email, please specify:

• order number
• buyer's name
• contact email or phone number
• item for return or exchange
• date of receiving the goods

After confirming the application, we will provide the warehouse address for the return and packaging instructions. Do not send the goods without prior confirmation.

3. Sending the Goods Back

After confirmation of the application, the buyer must send the goods back no later than 14 calendar days.

The buyer pays for return shipping, packaging, and carrier services.

Long aluminum profiles require appropriate packaging to avoid damage during transportation.

4. Conditions for Returning Goods

Only standard goods are accepted for return, which:

• have not been used;
• have not been installed;
• do not have signs of installation, drilling, self-made mechanical modification, bending, or deformation;
• do not have scratches, chips, or coating damage;
• are returned in full configuration and in safe packaging.

After receiving the goods, we check their condition. Typically, the verification takes 1–3 working days.

5. Refund of Funds

The refund is made using the same payment method that was used for the order, unless another method is agreed with the buyer.

We refund the cost of the returned goods less applicable deductions, if any.

The following may be deducted upon return:

• return processing fee — 1.50 EUR for each returned item unit;
• part of the product value if its condition has deteriorated due to use, installation, scratches, coating damage, or improper packaging.

6. Custom and Personalized Goods

Customized and personalized goods are not subject to standard return or exchange.

Claims regarding a confirmed defect, damage prior to receipt, or an error on our part are considered separately.

7. Exchange

Exchange is available for standard goods that meet the return conditions.

If the buyer wants to exchange a product, they must contact us by email before sending the goods back.

Return shipping costs for exchanging a standard product are paid by the buyer. The return processing fee for exchanges is 1.50 EUR per item unit.

8. Damaged, Defective or Incorrectly Sent Goods

If the item is delivered damaged, has a defect, or does not match the order, the buyer must contact us as soon as possible after receipt.

In the email, please state the order number, a description of the problem, and attach photos of the item, packaging, and shipping label.

9. Contact

To request a return, exchange, or resolve an issue with your order, please contact us:
Email: asprof.sales@gmail.com