Shipping

Covid-19: Whilst we are doing all we can to meet our normal delivery lead-times, due to the current unprecedented circumstances, there may be unavoidable exceptions to lead in delays in shipping your order. (Making sure everyone is safe.)

Strikes: Due to strikes may be delivery destructions and unavoidable time increasing expectation, that is not under our control.

Please note: Couriers are currently experiencing delays to their services due to significant increase in volume and reduced staff levels. We'd like to ask all customers to be understanding that there may be some delays with deliveries during these unprecedented times. We're all doing our best to keep things moving and we will do everything we can to help ensure you get the products you need as soon as possible.

The shipping costs – will be introduced to you when placing an order as the products are considered as extra-long item, and shipping cost will be calculating by your address distance.

Please note: We use courier services for the shipment of our products.

Placing an order before 1.00 pm on a working day generally means you will receive the goods on the next 3 – 10 working days (standard delivery) UK mainland. Outside and internationally a delivery time will be stipulated and informed by the team. Please mention: if the item is not in stock you will be informed a time delivery schedule time by the team.

We have next day, day specific and Saturday option which you can choose at the time of placing your order (UK Mainland only). Each item will be carefully packaged and distributed to our courier after being dispatched from our warehouse. Please mention this service will be calculated and a cost will be supplied.

The total delivery charge will be displayed & supplied prior to confirming your order based on your postcode and size of order.

We recommend you do not book any installation work until you have received goods as occasionally the couriers can experience problems or delays trying to make delivery.

Delivery is to the nearest roadside point to the delivery address accessible by the couriers and does not include delivery into the building or site. Ease of access to the delivery address is the receiver’s responsibility and any special requirements must be agreed with PROFILDOORS – ASP PROFILES at the time of order. Estimated delivery times are between 8am and 6pm. For other time you will be notified.

We do try to help wherever we can and if you find any difficulties, please calls us on 08009991509 or write an email to info@profildoors.co.uk.


For a collection of the items – please request by email info@profildoors.co.uk or contact us on 08009991509 for more information.

Note: Small items such as samples are sent by Royal Mail or other shipping companies and so may take 2-3 days to arrive. (Standard delivery.) A cost will be supplied.

Please mention if it is a custom RAL colour requested by yourself for the product - this may increase the delivery time. We are unable to accept cancellation and make a refund at any stage if any item is ordered with any personalization (Ral colour painted requested by you) or items custom manufactured to your specification.

For more information please see our Terms & Conditions.

It is very important that you check your goods on receipt.

Please check your goods on receipt. If your goods arrive damaged, please sign for them as damaged and contact us straight away. Please also take a photograph of the damage before you securely repackage the goods.

See our returns policy below.

Returns Policy

To receive a refund & exchange on returned goods please ensure that:

1. Goods are returned within 14 working days of receiving them 10% will be kept by the company for covering expenses for its restoking

Sales to consumers from our website are governed by the Distance Selling Regulations, these do not apply to business-to-business sales.

In accordance with the Distance Selling Regulations, consumers may return the good to us within 14 working days of receiving them for whatsoever reason. Please do not send any items back without notifying us.

2. Return of Faulty Goods Received

We ask that customer fully inspect all products received on the day of delivery. To ensure a speedy resolution, we must be notified of any items that arrive faulty or damaged within 48hrs of receipt.

3. The goods are returned to us in reasonable condition and unused. If the goods arrived to you damaged, please sign for them as damaged and contact us straight away, please ensure you repackage the goods after inspection securely.

Please note it is not necessary to assemble the product to inspect them or to check the size (as it is clearly labelled on the packaging) so returns which have been assembled will be subject to our claim for breach of statuary duty by the consumer.

4. You contact us to request a RETURN NUMBER and complete our RETURNS FORM.

We request that the consumer obtains a RETURNS NUMBER from us. You will need to add this to the RETURNS FORM which will be emailed you by the team.

Please include the form inside the packaging or put it into an envelope and securely attach it to the outside of the packaging. We cannot process the return without the form with the returns number. If you have any questions or are experiencing any problem with this process, please call us on 08009991509 or write an email to info@profildoors.co.uk.

5. The cost of return to us and the responsibility that the goods are returned in reasonable condition will be borne by the consumer.

We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you have a problem with the return transport shipping, please let us know and we will endeavour to organise this for you.

*** Please ensure that if you have opened the packaging that you carefully repack and securely repackage the goods to ensure that they arrive back with us safely. We advise taking a photograph of any repackaged goods in case any damage occurs during the return journey to us.

6. You should expect to receive your refund within 14 – 30 working days of us receiving your return.

We will endeavour to process your refund within 14 – 30 working days of us receiving the return, however, in many cases you will receive a refund more quickly.

7. Please note: All goods reported as faulty will be tested by manufacturers, if it is determined the goods are not faulty, been used or if the faults are deemed to be caused by damage or abuse this will void any warranty & exchange, goods will be returned to you and no refund or replacement issued.

For more information please see our Terms and Conditions